- Title and Copyright Information
- Preface
- 1 Overview of Oracle Fusion Field Service Core Application
- 2 Dispatcher Activities
- User Interface Elements
- Redwood Theme in Oracle Field Service
- Resource Tree
- Resource Tree Icons
- Work Area
- Screen Layout Optimization
- Menu Tabs
- Color Codes
- Resource and Activity Views
- Time View
- Configure List View
- Map View
- Dispatch Console Split View
- Manage Page
- Non-Scheduled and Not Assigned Activity Map Markers
- Default Markers: Urgent and Other Activities
- Invalid and Unavailable Filters
- Determine Marker for Activities in a Cluster
- Display Activity Markers on the Map
- Distinguish Between Non-Scheduled and Not Assigned Activity Map Markers
- Resource Track Highlighting
- View a Group or Bucket in Map View
- View a Resource in Map View
- Find Nearby Resources in Map View
- View the Traffic Layer in Map View
- Select Activities on Dispatch Console Map by Drawing a Polygon
- Dispatch Map Zooming and Centering
- Select an Activity to Schedule from Route Map
- Draw Polygon to Select Activities
- View Resources and Activities in Two Panels
- Activity and Resource Hints
- Create an Activity or a Service Request from a Custom Map Layer
- Export Activities from Dispatch Console
- Activity Details Page
- Search Filters
- Alerts
- Dispatch Console Activities
- Add an Activity to a Route or a Bucket
- ‘Position In Route’ in an Activity Lifecycle
- Overview of Workflows
- Edit an Activity
- Cancel an Activity
- Update an Activity Location
- Search for an Activity
- Pin an Activity to a Specific Time in a Route
- Overview of En Route Status
- Auto-Adjustment of ETA for En Route Activities
- View the Forms Submitted for Bundled Activities
- View, Download, and Clear Images
- Overview of Access Hours
- Set an Access Schedule to an Activity
- Overview of Moving Activities
- Overview of the Assignment Assistant
- Understand the Assignment Assistant User Interface
- Suggest Optimal Resources
- Move an Activity Using the Assignment Assistant
- Drag and Drop Activities Using Assignment Assistant
- Configure Activities as Part of a Visit
- Assign an Activity from the Assignment Assistant History Page
- Move Activity Warning Messages
- Group Operations
- Add a Pre-Work Activity
- Add a Mass Activity
- Add a Repeating Activity
- Duration for Suspended, Reopened, and Pre-Work Activities
- Add an Activity to a Shift
- How are Activities Suggested when Mobile Workers are Idle?
- Non-Scheduled Activities
- Link Activities
- Changing Activity Status for a Resource
- Segmentable Activities
- Segmentable Activities and Their Segmentation
- Non-Scheduled Segmentable Activities
- Not-Ordered Segmentable Activities
- Other Segmentable Activity Specifications
- Add a Segmentable Activity
- Constraints on Creating a Segmentable Activity
- Segmentable Activity Hint
- Segmentable Activity Status
- Segmentable Activities in Buckets and Routes
- Start a Segmentable Activity
- Segmentable Activity Links Tab
- Link a Segmentable Activity with a Regular Activity
- Link a Segmentable Activity with another Segmentable Activity
- Link Types and Constraints Supported
- View Segmentable Activity Link Details
- View and Edit a Segmentable Activity
- Complete and Not-Done Segments
- Complete a Segmentable Activity
- Cancel a Segmentable Activity
- Reopen a Segmentable Activity
- Moving Segmentable Activities
- Move a Segmentable Activity or a Segment
- Suspend a Segmentable Activity
- Move Multiple Segmentable Activities Using Group Action
- Change or Cancel Multiple Segments
- Teamwork
- Travel Time Calculation Quality and Alerts
- Resources
- Time Zone Settings
- Self-Assignment
- Add an Organization Unit or a Bucket
- Add a Dispatcher, an Administrator, or a Manager
- Add a Field Resource
- Add a Resource
- Assign Work Skills to a Resource
- Add a Work Zone to a Resource
- Types of Resource Locations
- Add a Resource Location
- Manage Resource Locations
- Manage Shared Locations
- Rules to Determine Resource Location
- View Resources
- Filter and Search for Resources
- Navigating Back
- Search for a Work Zone
- Resource History page
- Change the Resource Type of a Field Resource
- Change the Resource Type of a Manager, a Dispatcher, or an Administrator
- Move a Resource
- Change the Visible Resources
- Modify Multiple Resources Simultaneously
- Assign a Schedule to a Resource
- Favorite Group of Resources
- Tips to Find Available Resources
- Use a Bucket for Capacity and Quota Management
- Resource Calendars
- View a Resource’s Calendar in Resource Calendar View
- View a Resource’s Calendar in the Day View
- Modify a Calendar
- Modifying a Calendar in the Resource Calendars View
- Set the Default Schedule for an Organization or a Bucket
- Return the Default Schedule to a Resource
- Add a Work Schedule or a Shift
- Add Working Time to a Calendar
- Add On-Call, Non-Working, or Custom Working Time to a Calendar
- Add a Recurring Schedule
- Inventory
- Dashboard Charts and Reports
- Work Offline
- Monitoring
- User Interface Elements
- 3 Mobile Worker Activities
- Best Practices
- Start Your Day
- Mobile Worker User Interface
- Mobile Worker Landing Page
- Landing Page Dashboard Tiles
- Resource Info Tile
- Route Activation Tiles
- Current and Next Activity Tiles
- Idle Time Tile
- My Route Tile
- My Team Tile
- Activities Tile
- Assign to Team Tile
- Inventory Tile
- Add Activity Tile
- Work Zone Tile
- Options Tile
- Sample Plug-In Tile
- Custom Forms on the Landing Page
- Main Menu
- Activity Color Codes
- Notifications in the Collaboration Window
- Configure Your Display Preferences
- Change Your Password
- Assign an Avatar
- Remove an Avatar
- Workflows
- Activities
- Manage Page Availability
- Before You Work with Route Activities
- Non-Travel Activities
- Get Driving Directions in Navigate
- Get Driving Directions for an Activity
- View Activities
- Estimate Travel Time Using Real-Time Data
- Select an Activity to Start from Multiple Activities
- Start an Activity and Track Travel and On-site Time
- Work-Progress Countdown Indicator
- View Activity Details
- Edit Fields on the Activity Details Page
- Notifications Panel
- View Additional Information about an Activity
- View an Activity’s History
- Add an Internal Activity
- Add Time to an Activity
- Suspend an Activity
- Duration for Suspended, Reopened, and Pre-Work Activities
- Mark an Activity as Not Done
- Reschedule an Activity
- End an Activity
- Add a Suggested Activity to your Route
- Update an Activity Location by Repositioning the Pin
- 'En Route' Activity Status
- Restoring Partially Filled Pages from Drafts
- Save Image Metadata from Camera Images
- View, Download, and Clear Images
- Manage Activities from a Map
- Adjust Travel Time
- Adjust travel time
- Scan NFC Tags
- Take Photos Using the In-App Camera
- Overview of Booking an Activity
- Work with Attachments or Files in Oracle Fusion Field Service Installed Apps
- Generating or Sharing PDF Files
- Working with Segmentable Activities
- Use Maps
- Time View
- Unrouted Activities
- Inventory
- Resources
- Resource Calendars
- Find Resource Information
- Edit Resource Information
- Change a Resource’s Location
- Change a Resource’s Location Temporarily
- Resource Work Zones Page
- Update a Resource’s Work Skills
- Update a Resource’s Work Zones
- Work-Zone Shapes
- Teamwork
- Team Maps
- Collaborate with Other Team Members
- Debriefing Page
- Parts Ordering Plug-In
- End Your Day
- 4 Revision History